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FAQ

How do I contact ZSJ Diamond Painting?

Please contact info@diamondpainting-zsj.com or 

m.me/ZSJDiamondPainting for assistance. We are always ready to assist with any questions you might have.

What is your Return and Refund Policy?

If you're not 100% satisfied with your purchase, you can keep your products and request a full refund for up to 30 days from the date you purchased it. You need to pay the shipping fee if it is not the problem of the product quality. Also, please contact us for the return address first. We only accept the package which is sent to us for the right address.Please contact us for assistance when you are unhappy with our product. 

Where can ZSJ Diamond Painting products be shipped?

We ship worldwide. Fill out your shipping address, and we will take care of the rest. Any shipping is trackable. 

Where will my order ship from?

Our products usually ship within 2-5 BUSINESS days (business days do NOT include weekends or holidays). We ship from China. 

However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so please be patient .Once your order has shipped, you will receive a shipping confirmation via email with a tracking number

Especially, if your order contains customization, it will take about 2-7 business days for designing and manufacturing.


How will I know when my product is arriving?
Shipping time usually cost 7-15 days(business days do NOT include weekends or holidays).We have a tag of "Track My Order",click there then you can search your package using the track number.Or please surf the website https://www.17track.net/en can also help you find your package.

Do your shipping cost include import duties or any other fees?

We provide free shipping as a default shipment method. The shipping cost covers only the transportation of the product from our warehouse to the recipient, and it does not include any import duties, taxes, or additional fees. Duties, taxes, and fees follow local regulations, and it is the recipient's responsibility to be aware of the policies in their country. The recipient alone is entirely responsible for payment of any fees or duties generated by their purchase. Thank you for your understanding! 

Is the diamond painting full drill?

Most of our products are fully drilled with diamonds beads. If it is not a full drill painting, we will write"Partial" in title or description. 

Is the diamond painting square drill or round drill?

We set "Size" options on each product page. When you choose size for your diamond painting order, the option will show you the details "Square 15x20cm".

Where do your designs come from?

ZSJ Diamond Painting is an authorized reseller of craft products. Artwork and designs are provided to us by our manufacturing partner. For any inquiries regarding copyright, please send an email to us.


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